Once we receive your returned item(s), our team will carefully inspect them to ensure they meet our return eligibility criteria. We will then notify you via email regarding the status of your refund—whether it has been approved or declined.
Approved Refunds:
If your return is approved, we will initiate a refund to your original method of payment. Please allow 5 to 10 business days for the refund to reflect in your account. The exact timing may vary depending on your payment provider or bank. You will receive a confirmation email once the refund has been successfully processed.
Rejected Returns:
If your return does not meet the return policy requirements (for example, if the item is damaged, used, or outside the return window), the refund request will be denied. In such cases, we will inform you of the reason for the rejection. You may choose to have the item shipped back to you at your expense. We do not offer store credit for rejected returns.
If you’ve been approved for a refund but haven’t received the funds after 10 business days:
First, double-check your bank account or payment method.
Contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank, as processing times can vary.
If you’ve completed these steps and still have not received your refund, please don’t hesitate to reach out to our support team at support@ogs.com. We’re here to help and will work to resolve the issue as quickly as possible.
At this time, OGS does not offer direct exchanges for products. If you would like to exchange an item for a different size, color, or variation, we recommend the following process:
Return the original item by following our return instructions.
Once the return is processed and approved, you may place a new order for the item you want.
This approach helps ensure faster processing and better inventory accuracy, so you can get the product you want without unnecessary delays.
If you have any questions about sizing, availability, or how to re-order an item, feel free to contact our customer support team—we’re happy to help guide you through the process.
